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FAQ/CONTACTFrequently Asked Questions and Inquiries
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- Frequently Asked Questions and Inquiries
We have compiled a list of frequently asked questions from customers, so please take a look before contacting us.
※For inquiries about the organization, please contact the following e-mail address.
Inquiries from domestic organizations: <crc@drhm.jp>
Inquiries from overseas (inbound) organizations: <grc@drhm.jp>
Reservation and Accommodation
- Please tell me about check-in and check-out time
Check-in 15:00 Check-out 11:00
※It may vary depending on the reservation plan.- When will the cancellation fee be charged?
There will be a cancellation fee from 3 days in advance.
※It may vary depending on the reservation plan.- Can I make a reservation by phone?
- Yes. For reservations by telephone, please contact the Reservation Center: 03-6627-4692（8:00～22:00）Please contact us at the hotel representative: 0859-68-2333
- Please tell me about amenities and rental equipment.
The hotel offers the following equipment and amenities.
Rooms: Yukata free size, towel, bath towel, hair dryer, shampoo, rinse, body soap, cup, electric kettle
1F Amenity Corner: Toothbrush, toothpaste, razor, comb, cotton swabs & cotton set
Front Equipment / Amenities: Children's work clothes, children's toothbrush, yukata SS size, yukata LL size, air purifier, humidifier, iron, trouser press
※The number of front equipment and amenities is limited.- Could you tell me about the accommodation agreement?
Please see here for accommodation terms.
About Restaurant & Lounge
- Tell me about the opening hours of the restaurant.
- Location: 2F Restaurant "Locavore"Breakfast buffet from 7:00 to 9:30 (Last in 9:00)Dinner Buffet 17:30-21:00 (Last in 20:30)※Please use it during business hours.※It is subject to change due to circumstances.※Our hotel has introduced VACAN, which distributes congestion and waiting times. We will inform you of the order by e-mail when it is crowded.
About pick-up
- Do you have a pick-up?
We offer transportation between "Oyama Parking" where there is a bus stop for express buses and hotels.
For more information, see Access Page| Please take a look from those who come by bus