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FAQ/CONTACTFrequently Asked Questions and Inquiries
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- Frequently Asked Questions and Inquiries
We have a summary of frequently asked questions from our customers, so please take a look before contacting us.
※If you have any inquiries about the organization, please contact the following email address.
Inquiries from domestic organizations: <crc@drhm.jp>
Inquiry from overseas (inbound) organizations: <grc@drhm.jp>
Reservations and accommodations
- Could you tell me about check-in and check-out time?
Check-in 15:00 Check-out 11:00
※It may vary depending on your reservation plan.- When will the cancellation fee be charged?
A cancellation fee will be charged from 3 days in advance.
※It may vary depending on your reservation plan.- Can I make a reservation over the phone?
- Yes. Click here to make a reservation by phone. 03-6627-4692（8:00～22:00）Please contact the hotel representative: 0859-68-2333
- Could you tell me about amenities and rental equipment?
The hotel offers the following equipment and amenities.
Rooms: Yukata free size, towel, bath towel, dryer, shampoo, conditioner, body soap, cup, electric kettle
1F Amenity Corner: Toothbrush, toothpaste, razor, comb, cotton swab & cotton set
Front equipment and amenities: Children's business clothes, children's toothbrush, yukata SS size, yukata LL size, air purifier, humidifier, iron, trouser press
※The number of front equipment and amenities is limited.- Could you tell me about the accommodation agreement?
Click here for the terms and conditions of accommodation.
About restaurant lounge
- Could you tell me about the restaurant's business hours?
- Location: 2F restaurant "Locavore"Breakfast buffet from 7:00 to 9:30 (Last in 9:00)Dinner buffet from 17:30 to 21:00 (Last in 20:30)※Please use it during business hours.※It is subject to change due to circumstances.※The hotel has introduced VACAN, which distributes congestion and waiting time. In case of congestion, we will inform you of the order by e-mail.
About pick-up
- Do you have a transfer?
We have a shuttle bus between Oyama Parking, where there is a highway bus stop, and the hotel.
For more information, please visit the website. Please take a look from those coming by bus.